Jocelyn will gladly authorize returns of UNWORN Merchandise within 30 days of receipt of your order. Sale items and hair accessories may not be returned or exchanged. All returned items must have original tags attached. Please contact our customer service team via e-mail at info@shopjocelyn.com between Monday through Sunday, 9am to 10pm EST. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The usual turnaround time is 1-2 weeks from time shipped to when refund is issued.

PLEASE NOTE: Sale items and Hair Accessories may not be returned or exchanged. All purchases are final on Sale items and Hair accessories.

EXCHANGES

We do not do regular exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want.

When you email customer service please send your new order number so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.