Orders Placed After 3pm EST On April 18th Will Not Ship Out Until Monday April 22nd As Our Warehouse is Closed For The Holiday

Orders Placed After 3pm EST On April 18th Will Not Ship Out Until Monday April 22nd As Our Warehouse is Closed For The Holiday

Shipping + Returns

SHIPPING INFORMATION 

We are happy to offer free ground shipping on all orders and we offer overnight and two day shipping on all orders as well. These are calculated based on your location. We ship from New Jersey. Have a great day!  

*All orders placed after 12pm EST are considered to be placed the next business day for shipping.

RETURNS

ShopJocelyn will gladly authorize returns of UNWORN Merchandise within 30 days of receipt of your order.  Sale items and hair accessories may not be returned or exchanged. All returned items must have original tags attached.

To obtain a prepaid return label please contact our customer service team via e-mail at info@shopjocelyn.com or call (866) 868-2570 between Monday through Sunday, 9am to 10pm EST. An UPS prepaid return label will be e-mailed to you and you may drop the package at any UPS location. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The usual turnaround time is 1-2 weeks from time shipped to when refund is issued.

PLEASE NOTE: Sale items and Hair Accessories may not be returned or exchanged. All purchases are final on Sale items and Hair accessories.

EXCHANGES

We do not do regular exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at (866) 868-2570 to get return authorization and a prepaid UPS shipping label to send the original item back to us as a return. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.